Shipping Policy
How and when your Janeen Home order is processed and delivered.
Last updated October 2026Processing and turnaround times
In-stock retail orders ship in 1–2 business days. Made-to-order and pre-order items show their own ship estimate on the product page or order confirmation.
Business days exclude weekends and U.S. federal holidays. Peak season (mid-November through December) may add 1–3 business days to processing; we post any change in the announcement bar.
| Order type | Retail |
|---|---|
| In-stock | Ships in 1–2 business days; orders before 5 pm CT Mon–Fri process same day. Ground transit 3–7 business days. |
| Made-to-order (handmade quilts, embroidered sets, custom sizes) | Ships in 2–4 weeks, stated on the product page. |
| Pre-order | Estimated ship window shown on the product page, typically 6–10 weeks out. |
Shipping rates and free shipping
Enjoy free standard shipping on orders of $99 and over.
Retail orders ship via UPS, FedEx or USPS, chosen by package size and destination. We ship to U.S. addresses only for retail orders; international retail shipping is not available at this time.
| Service | Transit | Price |
|---|---|---|
| Standard | 3–7 business days | Free on $99+; $8.95 under $99 |
| Expedited | 2–3 business days | $19.95 |
| Alaska, Hawaii, Puerto Rico, APO/FPO | 7–14 business days | Calculated at checkout |
Pre-orders
Retail pre-orders are paid in full at checkout and can be cancelled for a full refund any time before they ship.
If a pre-order can't ship by its stated date, we will email you before that date with a new estimate and the option to cancel for a full refund. Pre-order items in a mixed cart ship separately at no extra cost.
In-stock core items are never sold as pre-orders.
Questions about your order?
Email us at janeenhome@gmail.com with your order number and we'll be happy to help.