Customer Care
Returns & Refunds
Our return, refund and exchange policy for orders placed on janeenhome.com.
Last updated October 2026Return, refund and exchange policy
You may return unused items within 30 days of delivery for a refund to the original payment method, or exchange them for a different size or color.
| Policy point | Terms |
|---|---|
| Return window | 30 days from delivery date |
| Item condition | Unused, unwashed, free of odors and pet hair, in original packaging with tags |
| Final sale | Custom or monogrammed items, clearance items marked final sale, opened pillow inserts and healthcare sheets (for hygiene) |
| How to start | Email janeenhome@gmail.com with your order number, or start a return from your order page |
| Return shipping | Customer pays: a prepaid label is provided and $7.95 is deducted from the refund. Free when the item arrived damaged, defective or wrong. |
| Exchanges | No label fee; the replacement ships free once the return is scanned by the carrier |
| Refund timing | Issued within 5 business days of receiving the return; banks may take 3–10 more days to post it |
| Original shipping | Non-refundable, unless the return is due to our error |
| Damaged or wrong item | Email photos within 7 days of delivery; we replace or refund without requiring a return in most cases |
Pre-order cancellations
Retail pre-orders can be cancelled for a full refund any time before they ship. See our Shipping Policy for pre-order details.
Need to start a return?
Email janeenhome@gmail.com with your order number and we'll take it from there.